![]() Remind him or her of the original email, who you are, and what you need. (Wait at least 24 hours after sending the follow-up email, unless you absolutely need something sooner.) Whether you get the person on the phone or leave a voicemail, be brief. Also, be sure to reattach any required materials.Ī second email and you’re still not getting a response? Time for a phone call. This email should include your original email with a short sentence at the top reminding your contact of the original request and deadline. It can be tricky to balance being helpful and being annoying at this stage, but it’s possible by following the correct line of communication.Īfter your initial email, time a quick follow-up that makes sense according to your deadline. So you’ve made it easy for your recipient to respond, and you still aren’t getting an answer. By doing this, the person you are contacting has to think through it less and can respond with a quick “Yes, your recommendation is fine,” or “Let’s go with option #1.” ![]() If you’re looking for an answer to a question or a resolution to an issue, always provide a few different options and your recommendation. At that time, I will be updating and sending this document to the rest of the team for review.” It’s a nice way to imply, “If you don’t get to it in time, you’ve lost your say in the matter.” With certain projects and clients, I’ve found success with stating, “Please provide feedback by Friday. To prevent your email or voicemail from being put in the pile of “whenever I get to it,” ask specific questions or give action items, and provide a timeline for when you’d prefer a response. Keep this simple as well (e.g., “Your client X and I work together on Y, and I was informed that you are the best contact for Z”). Be polite with a quick, “Hope this morning is treating you well,” then dive into the introduction and reason for contenting the receiver. Starting with something like, “For Review,” “Requires Feedback,” or “Please Respond by Tuesday,” is a quick way to make your expectations crystal clear from the get-go.ĭon’t spend a lot of time in your message with non-relevant information or niceties. Use your subject line to indicate your need right away and help the receiver prioritize your request. ![]() So, make sure you to streamline your message and make it easy for him or her to respond quickly by using the following tactics. For example, someone who has a bit of an ego will likely respond best to an acknowledgement of how important he or she is (e.g., “I realize the importance of your time, so I suggest we get on a 10-minute call to discuss the case study.”).Įven if your contact is interested in helping, someone who’s busy won’t have time to weed through a convoluted email or listen to a long, rambling voicemail. You can also appeal to people by playing to their personality or hot buttons. I like to word everything possible with “you”-for example, instead of saying, “I need you to look at these forms,” say, “Your client needs approval on these forms.” It’s a simple but effective trick. Instead, grab your contact’s attention by making everything relevant to him or her. Also, try not to sound like a sales pitch (for example, “I’d like to talk to you about…”)-no one wants to deal with that. Spelling his or her name wrong is a good example: I know it’s basic, but I can’t tell you how many emails I get for Ashely or Ashleigh-and when I do, I find myself instantly annoyed and less likely to respond quickly. Start by avoiding mistakes that instantly disconnect the receiver. First and foremost, when you connect with another person, you must give him or her a reason to want to help you.
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